- You will not receive a refund, if you fail to properly prepare for your testing appointment. Please review test preparation information here: TEST PREPERATION.
- If you purchase a test package. All services must be completed in one testing appointment. Unless there is a valid reason all test can’t be completed, you will not receive a refund for the test service you didn’t utilize.
- If you are an individual who selected any 2 x package, book your first day & email us at firstname.lastname@example.org to book your follow-up appointment. You will not receive a refund if you change your mind about your follow-up appointment or forget to schedule your follow-up appointment.
- If you are facility/ trainer who selected any 2 x package, book your first day & email us at email@example.com to book your follow-up appointment. You will not receive a refund if you change your mind about your follow-up appointment or forget to schedule your follow-up appointment.
- All before and after packages (2 x packages) must be used within 90 days or you lose credits! NO ROLLOVERS! (You can ask for an extension, if you email: firstname.lastname@example.org, before your package expires.)
- Your testing appointment can be gifted if for some reason you can’t make it to your appointment time. You must email email@example.com with (Name of Person & Phone) and CC: the person who you gift your appointment on the email, within 48 hours of appointment time.
- Effective 3/18/2019 traveling to you incurs a $50 charge. If you overslept or forget, you will forfeit what you paid for your service and travel fee.
- You can modify or cancel up until 24 hours before appointment and still keep service credit. If you cancel and it less than 24 hours before you forfeit 100% your payment.
- We don’t charge any type of cancel or reschedule fee. See 7 & 8.
Unless otherwise provided by law, you understand and acknowledge all sales are final, and no refunds outside of the refund policy listed will be provided at any time.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org